Outcomes - Selected Case Summaries

Request for pension payout

Investigation | 19 September 2018
Department of Labour and Pensions (DLP)

The complainant wrote to the Director of Labour & Pensions (DLP) over several months requesting her pension funds as she was interested in leaving the Cayman Islands because she was unable to find employment locally. She complained that the Director and Deputy Director failed to respond to her email and alleged that this non-response and lack of interest were administratively unfair

The Ombudsman’s investigator discovered that the complainant had used an incorrect email address in her request. Once this error was corrected and the application was properly received, a decision was made and the complainant was advised that future queries should be referred to the Deputy.

The Ombudsman found that the decision was made fairly and in accordance with the National Pension Law. The Ombudsman did not support the complaint of unfair treatment as the Department staff responded appropriately to the complainant’s requests and their responses were in accordance with law and policy.