Outcomes - Selected Case Summaries

Royal Watler Terminal Ban

Early Resolution | 03 December 2019
Port Authority Cayman Islands (PACI)

A tour bus operator felt he was treated unfairly when he was banned from the Royal Watler Terminal for one year following an altercation at the terminal. 

We referred the complaint to the internal complaints process for PACI. The complainant appealed the decision and the Acting Port Director reduced the ban from 12 month to 6.