Outcomes - Selected Case Summaries



Abuse of Utility Customer Profile

Informal Resolution | 02 September 2020

A complainant informed us that a senior staff member of a utility company had been using her customer profile to harass, stalk, intimidate and manipulate her. As all of the alleged breaches took place before the DPL was in force, we were unable to take any action.

Despite the fact that the incident occurred prior to the DPL coming into force, the company mitigated the situation by introducing an audit module into their account management system that allowed them to monitor staff access to customer account details. We advised the company to issue regular reminders to all staff with access to this system that misuse of personal data could be an offence under the DPL. The case was closed with no further action being required.