Outcomes - Selected Case Summaries



A Bank Uses Social Media to Find Out How to Contact an Individual

Informal Resolution | 02 November 2020

An individual complained that a bank employee contacted her via third parties who knew her. The third parties were colleagues of the complainant who were identified through her friends list on social media.

Our investigation found that the personal data on the complainant’s social media profile was publicly available, and there was no evidence that the staff member discussed any of the complainant’s personal data with a third party. As there were no violations of the DPL, the case was closed and the complainant was advised that a complaint against the bank could potentially be made to the Cayman Islands Monetary Authority.