Outcomes - Selected Case Summaries



Correspondence and other Information Relating to the Applicant

Informal Resolution | 08 March 2021
Cayman Islands National Insurance Company (CINICO)

A request was made for the applicant’s own personal information relating to the decision-making processes of CINICO. CINICO claimed that no records were held, and the applicant made an appeal. This request was separately considered under the Data Protection Act since it concerned the applicant’s own personal data.

We investigated the appeal and held a meeting with the two parties, during which it emerged that the applicant was interested in an explanation for delays encountered with health insurance claims. It was clear that the type of record being sought was in fact not held. The applicant accepted CINICO’s explanations and apologies. The claim was settled and CINICO committed to developing further internal policies and procedures, and streamlining their processes, and the case was closed.