Outcomes - Selected Case Summaries



Contested debt in bank records

Informal Resolution | 12 January 2021

An individual’s bank records showed a debt that she thought had been cleared in 2012 when she had reported a fraudulently incurred credit card transaction and closed her account. However, in 2020, this debt caused her application for a loan with another financial institution to be rejected. She filed a complaint under the DPA, claiming that the bank was processing inaccurate personal data which she wanted corrected.

During our investigation the complainant was not able to support her claims with any evidence. The bank was able to send us a credit card statement showing the debt, and claimed that the amount was still owed. Since we were not able to take a position in this dispute, the complaint was not supported and the case was closed.