Outcomes - Selected Case Summaries



Retail bank reveals overdrawn account

Informal Resolution | 29 November 2021

A retail bank provided a client’s (overdrawn) account balance to a close family member who had erroneously transferred funds to that account. The bank took action by apologizing, reprimanding the staff involved, providing further training and communicating with all relevant staff about client confidentiality, in order to avoid a similar breach from re-occurring.

We found that the bank had not adequately notified the data subject in accordance with the requirements of the DPA. We recommended that data breach procedures we reviewed to ensure compliance.