Outcomes - Selected Case Summaries



Delayed response to bullying incident

Early Resolution | 12 July 2021
Department of Children and Family Services

This case involved an incident of bullying at a local high school. Part of the matter was under review by our police complaints team, but an additional maladministration complaint of non-response was made against DCFS which had not responded to the complainant’s emails for more than two months.

The complainant reached out to DCFS's internal complaints officer in March 2021 and was informed that the officer had left the job. The complaint was then forwarded to the DCFS director, but no response was received. When we looked into the matter in early June 2021, we found that a new complaints officer had been appointed, and the information was provided within two weeks.

 As this matter was successfully resolved, no recommendations were made.