Outcomes - Selected Case Summaries



Birth registration delay

Early Resolution | 03 December 2021
General Registry

New parents were initially unable to register the birth of their daughter in October 2021. The General Registry (GR) stated that the couple must use the passport version of the parent’s name in the native tongue on the child’s birth certificate, rather than the English spelling, in order to register the child's birth. The couple stated the use of the name in the native language would cause problems as it would conflict with the name used on other English language documents.

After a delay of a couple of weeks we were able to speak with the internal complaints officer at the GR. This eventually resulted in the complainant getting a birth registry document issued with the English language name of the spouse. This case was closed as having been successfully resolved and no recommendations were made.