Outcomes - Selected Case Summaries



Complainant not listened to

Informal Resolution | 03 November 2021
Royal Cayman Islands Police Service (RCIPS)

A complainant reported an immigration scam and theft to the RCIPS. After several months he was informed by the police the matter was a civil dispute and the case was closed. Frustrated with this decision he complained to the RCIPS Professional Standards Unit (PSU), who forwarded the complaint to us. We established that the man did not wish to make a complaint about the unsatisfactory conduct of a police officer and just wanted the police to listen to him and review his allegation.

During our initial assessment we reached out to the RCIPS Head of the Criminal Investigation Department (CID), who agreed, having reviewed all the material, and listened to the complainant, that the case was not a civil matter and did warrant further investigation. The case was re- assigned to a detective, and the complainant informed us that he had been regularly updated on the progress of his case. He withdrew his complaint as he was reassured after our intervention that the matter was now being investigated diligently and expeditiously by the RCIPS.