Outcomes - Selected Case Summaries
Categories
 Complaint against no response to request for school reference
Early Resolution | 12 July 2023
Department of Education Services
The complainant sought to confirm the request for a reference for her son to be acknowledged and completed. The lack of response was affecting the admissions process for his school term and travel plans. Despite requests in person and email she was not being assisted with information on whether they had the request.
The Internal Complaints Process Manager replied to our inquiry and stated there was a technical issue with receipt of the email. The matter was immediately addressed, and the complainant received an email from the party to whom she wanted to make a request for the school reference.