Outcomes - Selected Case Summaries



Audio Recording of 911 Call

Informal Resolution | 09 April 2019
Department of Public Safety Communications (DPSC)

An applicant asked for an audio copy of a 911 call made by boaters stranded near the South Sound Channel on March 19, 2018.  The DPSC denied access to the record as it contained personal information and the matter was appealed to the Ombudsman.

During our investigation we inquired whether the DPSC had the facility/software necessary to redact or obscure the parts of the recording containing the exempted information.  The DPSC did not have the facility to edit the recording.  We then contacted the Cayman Islands National Archive (CINA) and confirmed that they did possess an audio editing suite.  The DPSC and CINA worked jointly to apply the relevant redactions to the audio recording, which was subsequently disclosed.  The applicant was satisfied with this outcome and the appeal was closed.