Outcomes - Selected Case Summaries



Feeding Families in Need

Early Resolution | 11 July 2019
Needs Assessment Unit (NAU)

A father sought our urgent assistance for his young family which included two young children.  He was the only family member earning an income, but the income was not adequate to support his family.  He applied to the NAU for food stamps, rental, and utilities assistance one month before the expiration of his benefits.  Despite having made the application a month early, and having followed up several times, he had not received a response from the NAU.  The situation at home was dire as there was no food, and the electrical company was warning him that his utilities would be disconnected.

We contacted the NAU due to the urgency of the matter and arranged an appointment at once with their compliance manager to ensure a quick resolution.  The family received immediate benefits.