Outcomes - Selected Case Summaries
Categories
Airport Dispute Settled Around the Table
Informal Resolution | 16 October 2019
Royal Cayman Islands Police Service (RCIPS)
A driver pulled over at the Owen Roberts International Airport (ORIA) to let off two passengers who were departing on a flight. While still in the vehicle they were approached by a police officer who advised them that they were not allowed to park in a waiting area. The passenger in the rear seat rolled down the window and asked the officer to open the back door for him, as the inside handle did not work. The officer reacted negatively to this request and angry words were exchanged. The driver complained to the Professional Standards Unit (PSU) of the RCIPS regarding the attitude of the officer.
The complainant and her passengers agreed to meet with the officer involved under the supervision of a member of the PSU who mediated the discussion. This allowed for everyone to air their perspective and describe how they were made to feel on that day at ORIA. Apologies were exchanged and all agreed to move on from the situation.