Outcomes - Selected Case Summaries



Unable to Receive Salary Cheques During Lockdown

Early Resolution | 06 April 2020
Cayman Islands Postal Service

The complainant paid her employees via cheque. Their paycheques were sent in the mail just prior to the lockdown and her employees did not receive them. She was concerned about making sure her employees received their pay, as they were in dire need of their salaries.

We advised the inquirer to email the Postal Service’s ICP manager and provided her with the email address to do so. She did not receive a response so we reached out to the Postmaster General, who indicated that she would arrange for the complainant to collect her cheques later that day.