Outcomes - Selected Case Summaries



Failure to Refund a Deposit

Early Resolution | 12 May 2020
Health Services Authority (HSA)

A complainant filed a complaint because the HSA’s internal complaints manager did not respond to him. He went to the HSA for treatment for an injury and they took a deposit of $500. He left hospital because he felt that the treatment was incompetent and went directly to the airport, where he flew home to be treated. He wanted a refund of his deposit.

The complainant tried to file complaints by email after receiving no response from the hospital. He emailed us and we advised him to file a complaint with the HSA’s internal complaints manager. He told us that he filed a complaint but had heard nothing since initial contact had been made.

We contacted the complaints manager and, after a number of reminders from us, the complainant received his refund.