Outcomes - Selected Case Summaries



Failure to Provide a Decision on an Application Seeking Permission to Obtain a Business Licence

Early Resolution | 02 October 2020
Department of Children and Family Services

A complaint was filed by an employee of the DCFS because it failed to respond to her application for permission to open her own business – permission is required for civil servants to engage in outside employment.

We contacted the internal complaints manager and, after a few emails had been exchanged, were advised that the employee had received a response granting her permission to obtain the business licence.