Outcomes - Selected Case Summaries



Inadequate Communication

Investigation | 10 December 2020
Department of Labour and Pensions (DLP)

The complainant filed a complaint of unfair dismissal against his former employer. Over the course of the next year, there were a series of hearings before a tribunal. The complainant received an informal communication from the LT chairman that his case was successful and that he would be awarded payment. However, it took another three months for the tribunal to issue its full written decision to both parties involved.

Our efforts to informally resolve the matter were not successful and we opened a formal investigation. Shortly thereafter, the complainant received a written decision from the LT. 

The Ombudsman found unreasonable delay on the part of the LT, which has, under the Labour Law (2011 Revision), 28 days to issue a decision following the closure of a hearing. There were no recommendations made in this matter because of the ongoing own-motion investigation being conducted into the LT system.